Privacy Policy QQClubs – Protecting the Personal Data of Every Malaysian Member

This Privacy Policy ("Policy") is published by QQClubs ("we", "platform", or "qqclubs") and applies to all individuals who access or use the qqclubs platform, including the website, mobile application, and any related services.

We operate in accordance with the data protection principles set out under Malaysia's Personal Data Protection Act 2010 (PDPA). This policy aims to clearly and plainly explain how we handle your personal data — from collection through to deletion — without resorting to overly technical legal language.

QQClubs collects various types of personal data depending on how you interact with our platform. Below is a full breakdown of the data we collect and its sources:

We not collect credit or debit card information directly. All payment transactions are processed through registered and certified third-party payment providers — including Touch 'n Go eWallet, GrabPay, DuitNow, Boost, ShopeePay, and FPX providers such as Maybank2u and CIMB Clicks.

The data we collect is used responsibly and only for legitimate purposes. QQClubs uses your personal data for the following:

• Account Operations: Create and manage your account, verify your identity, process logins, and maintain account security.
• Transaction Processing: Processes deposits via Touch 'n Go eWallet, GrabPay, DuitNow, Boost, ShopeePay, Maybank2u, CIMB Clicks, or other FPX methods, and handles your withdrawals.
• Service Provision: Provides access to all qqclubs games and services, including slots, Live Casino, Sports Betting (Malaysia Super League, EPL, badminton), e-sports, and progressive jackpots.
• Communications: Sending transaction notifications, account updates, promotional information (where you have consented), and customer support responses.
• Security & Fraud Prevention: Detecting suspicious activity and preventing fraud, money laundering, and platform abuse.
• Legal Compliance: To fulfil obligations under PDPA 2010, KYC (Know Your Customer) and AML (Anti-Money Laundering) procedures.
• Platform Improvements: Analyses usage data (in aggregated and anonymised form) to improve the user experience and develop new features.
• VIP Rewards Programme: Calculating reward points, determining VIP tier, and personalising bonus offers based on your activity patterns.

QQClubs respects the confidentiality of your data. We does not sell your personal data. However, there are limited circumstances where data must be shared with specific parties to ensure the smooth operation of the platform:

All third parties we work with are required to sign strict data confidentiality agreements. They are only permitted to use your data for the specified purposes and are not allowed to process it for any other reason.

Your data security is our highest priority. QQClubs implements multiple layers of technical and organisational safeguards to protect your personal data from unauthorised access, use, or disclosure:

• 256-bit SSL Encryption: All data communications between your platform and qqclubs servers are fully encrypted using the latest TLS protocols.
• Secure Password Storage: Account passwords are stored in hashed format using the bcrypt algorithm — we cannot read your password in its original form.
• Two-Factor Authentication (2FA): Members are encouraged to enable 2FA for an additional layer of security when logging in.
• Tiered Access Controls: Only employees who require access to your data to perform their job functions are permitted to do so — the principle of least privilege is strictly observed.
• 24/7 Monitoring: Our security systems monitor traffic and activity in real time to detect threats and anomalies.
• Regular Security Testing: The qqclubs platform undergoes regular independent penetration testing and security audits.

QQClubs does not retain personal data longer than is necessary for the stated purpose or as required by law. Our general principles are as follows:

• Active account data: Retained for the duration of your active account at qqclubs and for 7 years following account closure (for AML compliance and applicable tax law purposes).
• Financial transaction records: Retained for a minimum of 7 years in accordance with Malaysian legal requirements for financial records.
• Technical log data: Retained for 12 months for security and technical troubleshooting purposes.
• Customer support communication data: Retained for 3 years after your last interaction.
• Marketing data (where applicable): Retained until you withdraw your consent to receive marketing communications.

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding the personal data we hold about you:

To exercise any of the above rights, submit your request to support@qqclubs.click with the email subject line "PDPA Request – [Right Type]". We will respond within 14 business days. For more complex cases, we may require up to 30 days and will notify you in advance.

QQClubs uses cookies and similar tracking technologies to enhance your experience on the platform. Cookies are small text files stored in your browser when you visit our website.

You can manage your cookie preferences through your browser settings. However, disabling essential cookies may affect the functionality of the qqclubs platform. For more information on how to control cookies, refer to the "Help" section of your browser.

Platform qqclubs is intended solely for individuals aged 18 years and above. We do not knowingly collect or store personal data from individuals under the age of 18.

• Should we discover that data belonging to a person under the age of 18 has been collected, we will delete it immediately.
• If you are a parent or guardian and believe your child under the age of 18 has used the qqclubs platform, please contact us immediately at support@qqclubs.click.

The qqclubs platform may contain links or integrations with third-party services such as payment providers (Touch 'n Go eWallet, GrabPay, DuitNow, and others) and game providers (Pragmatic Play, PG Soft, NetEnt).

• The qqclubs Privacy Policy applies only to data processed within our platform.
• When you leave the qqclubs platform and interact with third-party services, the privacy policy of those respective parties will apply.
• We are not responsible for the privacy practices of third-party services and encourage you to read their privacy policies before sharing any personal data.

We reserve the right to update this Privacy Policy from time to time to reflect changes in legislation, technology, or the way we conduct our business.

• All members will be notified of material changes via in-platform notifications or email at least 14 days before it takes effect.
• Minor changes (such as spelling corrections or clarifications) may take effect immediately.
• The "Last Updated" date at the top of this page reflects when the most recent amendment was approved.
• Your continued use of the qqclubs platform after any changes take effect constitutes your acceptance of the latest version of this Privacy Policy.

If you have any questions, concerns, or complaints regarding how qqclubs handles your personal data, our team is ready to assist:

You may also refer to FAQ page for answers to common questions about privacy and account security. For matters relating to platform usage terms, please refer to Terms & Conditions ours.